Returns & Exchanges
Because every love story deserves to be just right.
We want you to feel completely at peace with your keepsake — after all, it’s made to hold a memory close to your heart. If something’s not quite right, we’re here to make it better.
Exchanges & Refunds
We accept 1-to-1 product exchanges or offer store credits for returns made within 14 days of receiving your order.
Whether you’ve changed your mind or received a piece that isn’t what you expected, simply reach out to us at tohaveandtohold.store@gmail.com with your order number and reason for return — we’ll guide you through the next steps.
To be eligible:
- Items must be in their original, unworn condition
- Returned in original packaging, with no visible wear, scratches, or damage
Damaged or Incorrect Items
If you’ve received an item that is incorrect or arrived damaged, please send us a clear photo of the item and your order details within 14 days of receipt.
We’ll make it right — whether that’s a replacement or a full refund.
A Note on Tarnishing & Wear
Our jewelry is made with high-quality, tarnish- and water-resistant materials, thoughtfully chosen to last. However, like all meaningful things, it thrives best with care.
We’re unable to offer refunds or exchanges for pieces that have tarnished due to improper care. To keep your keepsake shining, we recommend following our Jewelry Care Guide.
Jewelry Care Tips:
- Keep Dry: Avoid water, perfumes, lotions, and chemicals to preserve shine and quality
- Store Safely: Keep your jewelry in a soft pouch or box when not in use
- Gentle Cleaning: Wipe with a soft cloth to remove dust and oils
- Wear with Care: Remove before showering, swimming, or exercising
These small habits help your keepsake last beautifully — just like the bond it represents.
If you have any questions or need help with a return, just reach out.
We’re furparents too, and we understand the love behind every order.
With love,
To Have & To Hold